Again how you do this differs based on the Mac type: Open Disk Utility from macOS Recovery.Repair the main hard drive with Disk Utility. Test in Safe Mode and leave Safe Mode by restarting your Mac normally and test again. Login, you may need to login a few times.Release the shift key when you see the login screen.Turn on your Mac and immediately press and hold the shift key.Press and hold the shift key and then click “Continue in Safe Mode.”.Select your startup disk (e.g., Macintosh HD).Turn on your Mac by pressing the holding the power button until the startup options window appears.Turn off your Mac and wait for it shut down.Again, determine the Mac type you have by going to the Apple menu > About This Mac. Test in Safe Mode and then restart normally. Follow this reset the SMC article to do that. Keep holding these keys for 20 seconds and then release the keys.Turn on your Mac and immediately press and hold these Option, Command, P, and R keys.Locate these keys: Option, Command, P, and R.You can only do this if you have a Mac computer with an Intel processor. Then you can press Restart or Shut Down.You can use these reference codes to understand it. When your Mac completes the test, check the results.Intel processor: Turn on your Mac and quickly press and hold the D key until you see a progress bar.Apple silicon: Turn on your Mac by pressing and holding the power button until you see the startup options window (see the screen image below) and then release the power button.Identify your Mac type: Apple silicon, Intel processor (go to Apple menu > About This Mac) then follow the appropriate steps:.Disconnect everything except keyboard, mouse, display, Internet/Ethernet connection (if applicable), and connection to power.Thankfully, you can use the Apple Diagnostics tool to find out which component might be causing this issue. You may have an issue with your Mac’s hardware. Unplug all third-party peripherals and test. And if there is an update, follow the onscreen instructions to update your Mac.Ī third-party peripheral (such as camera, USB peripherals etc) may cause this problem. Go to System Preferences and Software Update to check for updates. Other apps, the apps you did not download from the Mac App Store: You may need to read the apps’ documentation regarding how you can update them.Įnsure that your Mac has the latest version of macOS.The Mac Store apps, the apps you downloaded from the Mac App Store: Open the App Store app and update them.You may have two different types of apps: ![]() You may want to backup your Mac before going further.Įnsure that all of your apps are up to date. Try these until you have fixed the problem: If you keep experiencing this problem often, then you may need to find the problem to prevent it from happening again. Doing so will force your Mac to close and that may cause you to lose unsaved work. Then wait for your Mac to fully shut down before you turn it on. Press and hold the power button until your screen goes black.If you still could not turn off your Mac, then try this: Press the Option, Command, and Esc (Escape) keys to open the Force Quit menu. ![]() As stated above, you may get a message saying “ interrupted shut down”.
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